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Avid Media Composer Support

Avid Media Composer Support

$14,950.00 USD

Annual Support Plan

Avid ExpertPlus and Elite support protects your revenue, reputation, and productivity, no matter what. When you experience unanticipated circumstances, whether it’s sudden downtime or need access to upgrades, we’re here to help you effectively triage and manage your complex systems and unique workflows.

Avid Media Composer Support

Ensuring your success

As your trusted partner, our Customer Care team is committed to helping you work through whatever comes your way, from reducing downtime and speeding recovery, to making the most of your Avid investment.

Our Standard, ExpertPlus, and Elite support plans enable you to protect your revenue, reputation, and productivity, no matter the circumstances, so you can:

  • Implement new features and functionality at a predictable expense
  • Improve your efficiency so you can complete critical projects on time
  • Keep your systems running smoothly through software updates and fast issue resolution
  • Avoid downtime and prevent risk with industry best practices and proven solutions

Contact your Avid sales professional or reseller to learn more.

Standard Support

Standard support subscription includes:

  • All available Media Composer updates and upgrades
  • Unlimited billing and account help— response within one business day (Monday through Friday)
  • Unlimited online technical support— response within one business day (Monday through Friday)
  • Technical support by phone—1 call per month
  • Access to the Avid video library, Knowledge Base, and forums

Elite Support

A one-year Elite Support plan is available as a renewable option and includes access to:

  • All available Media Composer updates and upgrades
  • Unlimited billing and account help (response within one business day, Monday–Friday)
  • Unlimited online technical support (response within one hour)
  • Unlimited technical support by phone with high-priority queuing
  • Code Blue support
  • Hardware coverage (next-day ship)
  • The Avid video library, Knowledge Base, and forums